Cleaning & Glass Repair
Our pewter is very durable, but if something we made becomes
damaged, please contact us. We can usually repair it. And besides, we love
hearing the stories of how "
a friend knocked my pewter goblet off a
second story balcony" and it was only dented.
guarantee your satisfaction with our products, and if you are unsatisfied we
will give you a credit toward future purchases, exchange items for something
else, or refund the purchase price (subtracting shipping and handling charges).
This guarantee is honored up to 21 days from our ship date.
To clean your
pewter-stemmed glassware wash it by hand with warm water (never hot, and NEVER
in a dishwasher). Simply rub the stem with a soft cloth. (Never soak your
pewter-stemmed glassware in hot water because pewter and glass expand at
different rates and will separate when heated.)
If the glass ever
breaks, send the pewter stem (with whatever glass is still intact) to us at the
address below and we will replace the glass for you. The cost of repair is $25 per glass. Send your broken stemware to us along with your payment, your
phone number (in case we have any questions), and your return address.
Please keep in mind that we will be returning your stemware to
you via UPS, so we can't ship to a post office box. Payment can be in the form
of a personal check, money order, or you can list your credit card number, the
expiration date, and your name as it appears on the card.
NOTE: If your broken stemware is one of a matched pair, please
send them BOTH so that we can more closely match the glass color.
Please let us know if you have any questions. We'll be glad to
2479 Industrial Parkway W.
Hayward, CA 94545
Phone: (510) 352-0935
FAX: (510) 352-0938
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